FAQ

Everything you need to know about ordering, shipping, sizing and returns. If your question is not answered here, contact us and a real person will reply.

Shipping

How much does shipping cost?

Shipping cost depends on the weight of your order, your destination and the shipping method you choose. You will see the exact cost at checkout before you pay.

What shipping methods do you offer?

Standard Shipping (5–7 business days after processing) and Express Shipping (2–3 business days after processing, additional charge applies).

How long will my order take?

Orders are processed within 4–5 business days. After that, Standard shipping takes 5–7 business days and Express shipping takes 2–3 business days.

Can I track my order?

Yes. Once your order ships you will receive a confirmation email with a tracking link. You can also track it on our website using your order number and email address.

Do you ship internationally?

We ship to select countries outside the US. Rates and delivery times vary by destination and are shown at checkout.

Will I have to pay customs or import charges?

International orders may be subject to customs fees, duties or import taxes charged by your country. These are the responsibility of the recipient and are not included in our shipping charge.

My order has not arrived. What now?

Contact our support team with your order number and we will look into it for you.

Can I change my delivery address after ordering?

Can I cancel my order?

Yes, if it has not shipped yet. Contact us as soon as possible and we will do our best to stop it.

Returns and Exchanges

What is your returns policy?

You can request a refund within 2 days of delivery if the item is unused, unopened, and in its original packaging with tags attached. Full details are on our Refund Policy page.

How do I start a return?

Contact our support team via our Contact Us page with your order number and the reason for the return, and we will send instructions.

Who pays for return shipping?

We cover return shipping if the item arrived defective or we made an error. For all other returns, the customer covers return shipping.

How long does a refund take?

Once your refund is approved we issue it to your original payment method. Depending on your bank, it can take up to 30 days to appear in your account.

What if my item arrives faulty or is not what I ordered?

Are any items excluded from returns?

Yes — customized or personalized products, digital products or gift cards, and anything marked final sale or clearance.

Orders and Payment

Is my payment secure?

Yes. All payments are processed through Shopify’s secure checkout.

What payment methods do you accept?

We accept all major credit and debit cards, along with Shop Pay, Apple Pay, Google Pay, Klarna and the other options shown at checkout.

Sizing and Products

How do I determine my size?

Check the Size Chart and the size guide on each product page — measurements vary slightly by garment.

What if I am between sizes?

We generally suggest sizing up for a more relaxed fit, but always check the specific garment’s own chart first.

Are your products ethically made?

Every item is printed to order, so nothing is mass-produced and left unsold. The blank garment brand and material for each item are listed on its product page.